Privacy policy

At isi-dress.com ("we", "us" or "our"), your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, store, and disclose your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and other applicable UK data protection laws.

1. Information We Collect

We collect personal data to provide and improve our services. Personal data means any information relating to an identifiable individual.

Types of Data We Collect:

Data you provide: When you interact with us (e.g., create an account, place an order, contact customer service), we collect data such as your name, email address, billing and shipping addresses, payment details, and other relevant information.

Data from your use of our services: We collect technical information such as your IP address, browser type, device identifiers, operating system, location data (where permitted), and browsing behaviour on our website.

Cookies and Similar Technologies: We use cookies and similar tracking technologies to personalise your experience, provide functionality, analyse usage, and show relevant advertising.

2. How We Use Your Information

We process your personal data for the following purposes:

To provide, maintain, and improve our products and services

To process your orders and payments

To communicate with you regarding your orders, account, and customer support requests

To send marketing communications where you have consented to receive them

To detect and prevent fraud and other illegal activities

To comply with legal obligations and protect our rights

We rely on different legal bases to process your data, including your consent, the necessity to perform a contract, legitimate interests, and legal obligations.

3. Marketing Communications

We will only send you marketing emails or messages if you have given your explicit consent. You may opt-out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

4. Sharing Your Information

We may share your data with trusted third parties to facilitate our services, including:

Service providers who help with payment processing, delivery, IT services, and marketing

Our business partners for joint promotions (only with your consent)

Authorities if required by law or to protect our legal rights

We do not sell your personal data to third parties.

5. International Data Transfers

Your data may be transferred and stored outside the UK, including countries that may not have equivalent data protection laws. When we do so, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the UK Information Commissioner’s Office (ICO).

6. Your Rights

Under UK GDPR, you have rights regarding your personal data, including:

Right to access and obtain a copy of your data

Right to correct inaccurate data

Right to erasure ("right to be forgotten") in certain circumstances

Right to restrict or object to processing

Right to data portability

Right to withdraw consent at any time (where applicable)

Right to lodge a complaint with the ICO if you believe your data protection rights have been breached

To exercise any of these rights, please contact us at [email protected]. We will respond within one month.

7. Data Security and Retention

We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse.

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

8. Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect personal data from anyone under this age. If we discover that a child under 16 has provided us with personal data, we will delete it immediately. If you believe we might have collected data from a child under 16, please contact us.

9. Cookies

For more information on our use of cookies and how to manage them, please see our Cookie Policy [add link if available].

10. Changes to This Privacy Policy

We may update this policy occasionally to reflect changes in our practices or legal requirements. We encourage you to review it periodically. Continued use of our services after changes means you accept the updated policy.